This Privacy Policy explains how Scratch Pakistan (“Scratch”, the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from scratch.com.pk or when you otherwise interact with us (collectively, the “Services”).
The terms “you” and “your” refer to any user of our Services, including customers, website visitors, or anyone whose information we collect.
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised “Last updated” date.
2. Information We Collect
The type of personal information we collect depends on how you interact with our Site.
We may collect personal information in the following ways:
A. Information You Provide Directly
This includes:
Contact Details
Full name
Email address
Phone number
Billing & shipping address
Order & Account Information
Order details
Payment confirmation
Username, password, security details
Shopping Activity
Items added to cart or wishlist
Browsing and purchase history
Customer Support
Any messages, attachments, or information you share with us
Some features may require certain information. If you choose not to provide it, you may not be able to access certain Services.
B. Information We Collect Automatically (Cookies & Usage Data)
We collect certain technical information such as:
IP address
Browser & device details
Pages viewed
Time spent on the Site
Click activity
Network information
We collect this using Cookies, pixels, and similar technologies to improve performance, security, analytics, and personalization.
C. Information from Third Parties
We may receive information from:
Service providers: hosting, analytics, customer support
Payment processors: to validate payments
Marketing partners
Delivery and logistics partners
Any third-party information is treated according to this Privacy Policy.
3. How We Use Your Information
We use your information for the following purposes:
A. To Provide Our Services
Processing orders & payments
Delivering products
Managing your account
Sending notifications regarding orders, returns, or account updates
B. Marketing & Advertising
Sending email, SMS, or in-site marketing communications (only if permitted)
Displaying tailored ads on our Site or on third-party platforms
Improving relevance of promotions
C. Security & Fraud Prevention
Detecting suspicious or fraudulent activity
Protecting user accounts
Ensuring the integrity of our Services
D. Customer Support
Addressing inquiries or complaints
Improving service quality and experience
E. Compliance
Adhering to legal obligations
Enforcing our Terms of Service
4. Cookies
We use cookies to:
Remember your preferences
Maintain your shopping cart
Improve website performance
Run analytics
Offer tailored content and advertisements
You may disable cookies in your browser, but doing so may affect Site performance.
5. How We Share Your Information
We may share your information with:
A. Service Providers
Payment processors
Logistics & shipping companies
Customer service partners
Data analytics partners
B. Business & Marketing Partners
To display ads or provide marketing services.
C. Affiliates
Within our business group if necessary.
D. Legal or Regulatory Authorities
When required by law (e.g., court orders, investigations).
E. With Your Consent
When you authorize us to share information.
We do NOT sell your personal information.
6. User-Generated Content
If you post reviews or comments on our Site, they may be visible publicly. We cannot guarantee who may view or use this information.
7. Third-Party Websites
Our Site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before sharing any information.
8. Children’s Data
Our Services are not intended for children under 13 years. We do not knowingly collect data from minors. If a child has submitted data, contact us to request deletion.
9. Security & Retention
We implement reasonable security measures; however, no system is 100% secure.
Data retention depends on:
Legal requirements
Account status
Order history
Dispute resolution needs
We only retain data as long as necessary.
10. Your Rights & Choices
Depending on your region, you may have the right to:
Access your data
Request corrections
Request deletion
Opt out of marketing communications
Restrict processing
Withdraw consent
To exercise these rights, contact us using the details below.
We may require identity verification before processing your request.
11. International Users
Your information may be processed or stored outside Pakistan. We take steps to ensure your data is protected when transferred internationally.
12. Complaints
If you have complaints regarding data usage, contact us. If unresolved, you may escalate it to a relevant regulatory authority depending on your jurisdiction.
13. Contact Us
For questions, concerns, or rights requests, contact:
